1. This is not a one off, similar situations have happened multiple times, you might not be aware due to your unwillingness to ask the simple questions when people decide to leave the staff team.
People volunteer here, they're free to go if they please, NONE of his issues were ever brought to me, so please tell me how I should address issues that I'm unaware about because he failed to speak the matter to his team leader or anyone above. 2. Taven didn't leave for the given reason, that was maybe 5% of the problem, once again this shows a lack of insight due to an unwillingness to ask the simple questions.
Refer to 1. I lack insight on issues that were not brought to me. Okay. 3. Using words like "begging" has a lot of presuppositions attached to it. If you believe leaving the staff team over a simple misunderstanding cannot be rectified it makes total sense as to why you wouldn't care as to the reason they want to leave.
He left the staff team due to a simple misunderstanding, again I'm not sure how I could negotiate that. If someone wants to resign, I let them. If he would have said "hey man, there's some issues and I was thinking about resigning." Then i would have approached the issue(s) and been all ears. 4. You claim people can approach you about internal issues but people in your current staff team say you are not approachable. This is just conjecture but I assume this is due to staff being encouraged to always contact your team lead with issues and going weeks without getting a single message from you.
Everyone on the Staff team has no issues with me, as I asked even when this was relevant. I have a system set up for a reason. I'm not approachable? That seems more like a personal issue the user is having, literally just DM me and I drop what I'm doing 95% of the time to talk over any suggestions, issues, or anything. That's a bad excuse that I'm not approachable. Please inform me on who DM'd me and never got a response for weeks, I'm genuinely curious on this. This is literally a he-said/she-said situation that you'd not be familiar with due to not being on the Staff Team. I digress though, you are correct on this part "but I assume this is due to staff being encouraged to always contact your team lead with issues." That is why I have this system. Do I want Supports coming to me every day "Hey life I was wondering how 2FA resets work" etc etc. That is a simple question to ask your Team leader because they'd know. Since you mentioned you have Management experience IRL, think of it like this, if you're a new hire at a job, and you had a question; are you going to contact your corporate management to ask how to perform a task, or if you have an issue with someone you work with you're going to write them a message telling the "top" boss about it? No, you're going to go to your first line boss (IE: Team leader), if it doesn't get solved there then it gets escalated higher.
Since you stated you'd rather not go on, let's not. I've said this day 1, and I'll say it again. I'm not here to babysit anyone, and if someone has an issue and does DM me, I answer regardless. However, this was not the case with Taven, as I stated before.