Life

No. Devalues those who have grinded for items and supplies.

Good luck on your goals.

Thanks for your feedback, we will take your points into serious consideration, and revisit this thread in the near future to address any necessary talking points to move forward.

1. This is not a one off, similar situations have happened multiple times, you might not be aware due to your unwillingness to ask the simple questions when people decide to leave the staff team. People volunteer here, they're free to go if they please, NONE of his issues were ever brought to me, so please tell me how I should address issues that I'm unaware about because he failed to speak the matter to his team leader or anyone above. 2. Taven didn't leave for the given reason, that was maybe 5% of the problem, once again this shows a lack of insight due to an unwillingness to ask the simple questions. Refer to 1. I lack insight on issues that were not brought to me. Okay. 3. Using words like "begging" has a lot of presuppositions attached to it. If you believe leaving the staff team over a simple misunderstanding cannot be rectified it makes total sense as to why you wouldn't care as to the reason they want to leave. He left the staff team due to a simple misunderstanding, again I'm not sure how I could negotiate that. If someone wants to resign, I let them. If he would have said "hey man, there's some issues and I was thinking about resigning." Then i would have approached the issue(s) and been all ears. 4. You claim people can approach you about internal issues but people in your current staff team say you are not approachable. This is just conjecture but I assume this is due to staff being encouraged to always contact your team lead with issues and going weeks without getting a single message from you. Everyone on the Staff team has no issues with me, as I asked even when this was relevant. I have a system set up for a reason. I'm not approachable? That seems more like a personal issue the user is having, literally just DM me and I drop what I'm doing 95% of the time to talk over any suggestions, issues, or anything. That's a bad excuse that I'm not approachable. Please inform me on who DM'd me and never got a response for weeks, I'm genuinely curious on this. This is literally a he-said/she-said situation that you'd not be familiar with due to not being on the Staff Team. I digress though, you are correct on this part "but I assume this is due to staff being encouraged to always contact your team lead with issues." That is why I have this system. Do I want Supports coming to me every day "Hey life I was wondering how 2FA resets work" etc etc. That is a simple question to ask your Team leader because they'd know. Since you mentioned you have Management experience IRL, think of it like this, if you're a new hire at a job, and you had a question; are you going to contact your corporate management to ask how to perform a task, or if you have an issue with someone you work with you're going to write them a message telling the "top" boss about it? No, you're going to go to your first line boss (IE: Team leader), if it doesn't get solved there then it gets escalated higher. Since you stated you'd rather not go on, let's not. I've said this day 1, and I'll say it again. I'm not here to babysit anyone, and if someone has an issue and does DM me, I answer regardless. However, this was not the case with Taven, as I stated before.

Taven left on his own, although I'm open to talking to Staff about what is bothering them, he, nor did anyone else come to me about his issues, and I'm not one for begging someone to stay on the team. That only leads to "ok ok ill stay", and then either A: their performance has negative effects on the team and/or self, or B: it lasts for a few days and they resign. You simply cannot throw blame on everyone if no issues were brought up, ever. His issue was with Supports having the 'mute' command, but he said they weren't to ever use it; which is wrong, so I'm not sure why this was even an issue, as I addressed it while he was Staff. I can't possibly fix issues that don't make their way to me.

Aware, I have goals set each month for the Team, and wouldn't ask them to do anything I am not willing to do myself. I speak openly to all Staff in our staff-chat, but I'm not going to create a circle of favoritism by creating a stronger friendship with individuals, and not others. I trust my team to perform to a certain standard, as they trust me to perform to the same standard, if not higher.

Good feedback but I believe most of it is situational. I’ll address some things. Supports have the mute command, and are to only use it when higher staff is not online. I’m not sure who told you to “don’t mute just ping mods and they’ll handle it later”, but that’s wrong. Mrclawz has a team leader, and during evaluations if his team leader isn’t satisfied with the activity log I send him of his play time, then we go from there. 2m and Information, Gepan (and now passion) are great moderators, and I don’t see a 50/50 (assuming we’re only talking about 2m/information) can you please elaborate? “We need more mods”. Yes I agree, but I can’t really pull them out of no where. Promotions are done via Staff Applications, and if there’s no good candidates, then no one gets promoted. I’m not just going to promote supports to mods when they’re new and/or not ready. Senior mod, again no moderator is ready for senior as of now. But he’s id ideally like 2. Admins, Echo filled the US timezone (kind of). Again, I can’t really pull someone who doesn’t exist to fill a slot. Con is next in line for admin and he’s not US either. That’s why we need more US supports to fill slots, eventually becoming mods. Me. My role in Zenyte is the Manager. I am in charge of the Staff, but since I’ve been promoted I’ve pushed into the community as well, I’ve been having IRL issues and having hospital visits recently so excuse me for my absence in game. Quite frankly I’m not required to be in game, but I do play my alts very much before my issues started. I’m always on discord, a ping away, and deal with things as needed. I have Staff to tackle the bulk of issues, but I’m always there to assist. You’ve had one conversation with me, true. My job isn’t to become your friend, or talk to everyone everyday about whatever. This is a business, we’re co-workers, and of course I enjoy talking to people but I don’t outgoing interact with people because of favoritism, or in the event that they resign/get demoted, stab you in the back, etc. Overall good feedback, like I said though there’s different views.

Thank you for all your work at Zenyte. We all appreciate you.

Nice suggestion, I'll add this to our system! -Approved.

Hey Tom, next time you're on Discord please shoot me a message. Lovely video btw.

I can mess around and see what I can come up with.

SIT. DOWN. FELLA. I’ll pour a Prayer pot out for the homie, Rest In Peace.

Your activity didn’t go unnoticed. Trust me. Farewell, and best of luck in your future endeavors.