Jump to content
Sign in to follow this  
Pixels

[Feedback] What's currently wrong with Zenyte.

Recommended Posts

So as @Krisasked for someone to point out things in a more proper manner I figured I might as well come through this means of communication. Now before we dive into this, this is strictly my opinion combined with the comments of seen/heard from other members of the community including some current staff members who I will not mention by name to avoid conflict.

Development:

Right now, being in the QA team I can see how everything is being structured as in what dev works on what. Right now it seems to be functioning fine. I can honestly say that development is not a part of the issue with Zenyte right now. Everyone in the development team should be proud of the work they've brought forth not to mention being the first rsps to successfully bring out a mobile android version. Kudos to you guys.

Administration:

Here's where we see the first of a couple problems. Right of the bat a couple staff members are very immature and not up to par with the standards set by the development team. Now most of these staff members are not in the administration. The reason i'm pointing it on them is because you guys are the ones who appointed these staff members. How did this happen? Weak screening/application process. When you have one member in the mid administration bringing in "friends" from his clan and recruiting them to the staff. Things are bound to blow up. Now at the time of this post of these "friends" are no longer staff members after being either demoted or resigned. None the less the amount of disrespect received from them and the poor work on the administration end to justify it quickly rather then just let it play out left a bad taste for a lot of people. Moving forward when a staff member is selected, it shouldn't be because he was X rank on X server. That should be irrelevant. It should be determined on what he or she has done in THIS COMMUNITY. If you were to select members that are loyal and active within Zenyte, they'd appreciate the rank more than someone who was "brought in" from somewhere else and hasn't had any sort of interaction with the community.

Community Manager

Although technically this rank does belong in the Administration category, i'm separating it because the following only applies to this rank. Right now there is NO COMMUNITY ENGAGEMENT between the CM and the community. The CM should be the leas-ion between the community members and the administration. Right now it's just "Send a discord pm and wait for a response." That's not really ideal honestly.

The second part which is also tied to the community engagement part is this:

wIl7pBv.png

 

People are complaining because they are BORED. There should be weekend events every week. With the occasional random event occurring through the week days at random. This doesn't mean "Enable 2xp for the weekend."

No.

Do community events. Go mass corping. Do SOMETHING with the community. If you want to keep people entertained while the development team works on content, this is where you should be paying attention. 

 

Moderators

Right now I feel like the moderators don't really have alot of communication with the administration and or the CM. A good example is what was seen the other day when two staff members were arguing over the punishment of a rule breaker which was clearly stated in the guidelines. The difference is that one staff member was made aware of the change while the other wasn't. This actually isn't even the first time something like this happens when not even the moderators are kept in the loop of rules changes or what the rules even say. 

---------------------------------------------------------------------------------------

Now this isn't a bash on anybody on the team and in no way am I implying to demote anyone. I believe everyone on the current staff team is doing fine, it's just small areas to improve on that help the community stay happy and enjoyable for everyone.

  • Like 14
  • Dislike 2

Share this post


Link to post
Share on other sites
Posted (edited)
Quote

When you have one member in the mid administration bringing in "friends" from his clan and recruiting them to the staff. Things are bound to blow up. Now at the time of this post of these "friends" are no longer staff members after being either demoted or resigned. None the less the amount of disrespect received from them and the poor work on the administration end to justify it quickly rather then just let it play out left a bad taste for a lot of people. 

This is so true, it's a shock to me that this happened and now we see the result. Most of those 'loyal staff' quit and pissed off some part of the community a lot which was 1 reason of certain clan/s moving on. I myself generally don't have trouble with staff because i usually wont get in their way or they in mine but i could see very well what was happening.

 

Quote

People are complaining because they are BORED. There should be weekend events every week. With the occasional random event occurring through the week days at random. This doesn't mean "Enable 2xp for the weekend."

No.

Do community events. Go mass corping. Do SOMETHING with the community. If you want to keep people entertained while the development team works on content, this is where you should be paying attention. 

Couldn't agree more.
No events whatsoever but bxp occasionally. Community manager's job should be organizing events on weekends, thinking of new ones so people wouldn't get bored (games, masses, drop events).


Also don't expect too many people take part of masses if masses are pointless for ironmen. Masses should be fixed so ironmen could take part as well.
I understand that devs are busy with other things atm and can't sort out tournaments but please until tournaments get fixed organize some other events that people would enjoy. (maybe get x drop/pet for small reward, some wildy event maybe) anything really. On my time here i've seen just 1 mass i think and pc nights which are usually organized by non staff.

 

Also next time pushing out new content, don't listen to loud people (people crying over raids not even being anywhere close to raiding). Instead make a poll or something if you are not sure which content community would rather have. (altho i think staff themselves should be able to prioritize most important content and not listen to those loud people)

 

I enjoy server and think it's cleanest and best out there but it's sad to see playerbase declining/not growing. 

Also devs are doing great job in general i think. Keep it up!

Edited by Laura
  • Like 2

Share this post


Link to post
Share on other sites

I am actually really disappointed that we have no events at all what so ever. Not even a monthly competition for the most reputable staff member or community member. It is no wonder that people are bored when literally the only thing you do is grind, and when an experience event is active you just have to grind even more. There is a certain limit for everything we humans can do. Some of us can grind for 2 hours before they feel bored while some of us can grind for 2 months, but in the end it all boils down to losing interest in the server. All in all, I think you summed it up perfectly. Well done @Pixels.

  • Like 2

Share this post


Link to post
Share on other sites
32 minutes ago, SilverNova said:

I am actually really disappointed that we have no events at all what so ever. Not even a monthly competition for the most reputable staff member or community member. It is no wonder that people are bored when literally the only thing you do is grind, and when an experience event is active you just have to grind even more. There is a certain limit for everything we humans can do. Some of us can grind for 2 hours before they feel bored while some of us can grind for 2 months, but in the end it all boils down to losing interest in the server. All in all, I think you summed it up perfectly. Well done @Pixels.

The community awards in relation to voter/player of the month etc, etc. Has already been noted, we're working towards getting these up and running ASAP. plus also allocation for an events manager is being put into place to oversee and host such events..

I won't go into too much detail with this, but If you want to make suggestions on the forums for events you would like to see occur I would urge you to. I obviously cannot divulge much information on this due to that fact it was a staff meeting. But hopefully in light of recent feedback, we'll be making some changes to how we approach things and getting some things for the community to be involved with, thus solving the boredom. 

Hope this post helped shed some light on your post @SilverNova @Laura

(I also won't be able to tell you how long that will be I do hope you understand)

Share this post


Link to post
Share on other sites
Posted (edited)

Glad someone mentioned the events as i was going to make a thread on it.

There's so much you can do with the server event wise but little to no effort seems to be made with it, even though there's 'daily' ones.

I want to use todays PC event as an example, so many showed up and talked about anything. Just having fun taking time away from bossing/skilling and that's what it's all about, engaging with the players around you. My opinion is that there should be atleast 5 events a week. or so many events a staff member has to do a month. I also understand staff have other commitments so they can't always be doing this or doing that. BUT defiantly need to up the event game.

Edited by Corsair
  • Like 2

Share this post


Link to post
Share on other sites

For anyone that has been following this thread and hasn't seen our recent announcement, we are going to be looking at hosting at least 5 events a week. Please read this topic and leave your suggestions! 

Share this post


Link to post
Share on other sites

Good post.

On 7/30/2019 at 9:42 AM, Pixels said:

Moderators

Right now I feel like the moderators don't really have alot of communication with the administration and or the CM. A good example is what was seen the other day when two staff members were arguing over the punishment of a rule breaker which was clearly stated in the guidelines. The difference is that one staff member was made aware of the change while the other wasn't. This actually isn't even the first time something like this happens when not even the moderators are kept in the loop of rules changes or what the rules even say.

I think this was a bigger problem earlier on, but you still see it occasionally. A player asks if x/y/z is allowed and they'll get an initial response from a staff member, and then a different one has to intervene with the correct answer. I don't expect every staff member to have memorized all rules/punishments to recite them off the top of their head when a player asks, but if there's any doubt about a rule then they need to communicate better with other members to get the correct info. No answer is better than the wrong answer. I've seen this on both Discord and in-game, but like I said it HAS gotten better.

On 7/30/2019 at 9:42 AM, Pixels said:

Community Manager

 

Although technically this rank does belong in the Administration category, i'm separating it because the following only applies to this rank. Right now there is NO COMMUNITY ENGAGEMENT between the CM and the community. The CM should be the leas-ion between the community members and the administration. Right now it's just "Send a discord pm and wait for a response." That's not really ideal honestly.

I agree, I feel like the only time I see Erza is when he's yelling about OSRS donations. I'd take that with a bit of salt however as I'm not too active in-game.

I won't mention community events since it's already been beaten to death and the staff team thankfully looks to be prioritizing it. It's fine that the developers aren't pushing out half-finished, buggy updates for the sake of speed, but players just need reasons to hang around until new content arrives.

 

  • Like 2

Share this post


Link to post
Share on other sites
Posted (edited)
16 minutes ago, Sassafras said:

 

I agree, I feel like the only time I see Erza is when he's yelling about OSRS donations. I'd take that with a bit of salt however as I'm not too active in-game.

I won't mention community events since it's already been beaten to death and the staff team thankfully looks to be prioritizing it. It's fine that the developers aren't pushing out half-finished, buggy updates for the sake of speed, but players just need reasons to hang around until new content arrives.

 

 

Just wanna comment on your erza post as you say you're not that active. But Ezra does spend time just chatting to players. Even comes in the iron cc couple times to just chat or help out with questions rather then stay in the help cc as most do. So that's even better in my opinion as he's trying to engage with the smaller communities within the server. I'm sure Ezra does a lot behind the scenes too.

Edited by Corsair
  • Like 1
  • Confused 1

Share this post


Link to post
Share on other sites
6 minutes ago, Corsair said:

  

Just wanna comment on your erza post as you say you're not that active. But Ezra does spend time just chatting to players. Even comes in the iron cc couple times to just chat or help out with questions rather then stay in the help cc as most do. I'm sure Ezra does a lot behind the scenes too.

I hope that didn't come off as me implying he was inactive behind the scenes, this is only my personal perception of him in-game.

  • Like 2

Share this post


Link to post
Share on other sites
2 minutes ago, Sassafras said:

I hope that didn't come off as me implying he was inactive behind the scenes, this is only my personal perception of him in-game.

Oh no don't worry i'm not trying to bash your comment, we've all got opinions at the end of the day. Just wanted to offer my 2 cents on Ezra so people don't see it and think he's only active when he yells about rsgp 😛

  • Like 1

Share this post


Link to post
Share on other sites

Terrible topic, you're clearly salty that you didn't get promoted and now you're taking it out on the community.

Maybe edit your topic and include some details and non-bias thank you very much.

  • Like 1
  • Dislike 3

Share this post


Link to post
Share on other sites

Here to comment on only one segment

 

Quote

s. When you have one member in the mid administration bringing in "friends" from his clan and recruiting them to the staff. Things are bound to blow up.

No idea why you're trying to talk about the all glorious PWJ, probably because you're just dreaming to join but know it'd never happen. Anytime someone doesn't side with you for 1 small qualm you're immediately trying to throw them under the bus. 'Weak screening', do you even know the background of most of those ex-staff other than being hated by them for being clueless most of the time? Probably not.

 

Now that thats said and done with, Let me ask you something about the Zenyte higher up staff team. Why do you feel obligated to denounce them of their role? You most likely can only see things from outside the club and definitely do not know what goes on. Just because someone doesn't respond to your 900 discord dm's doesn't mean they're inactive.

 

Nonetheless, thank you for your feedback!!!!!! lmao

 

  • Like 1
  • Dislike 3

Share this post


Link to post
Share on other sites
Posted (edited)

Usually wouldn't be bothered to waste time replying to topics like this, however, certain things said need to be cleared up. 

"When you have one member in the mid administration bringing in "friends" from his clan and recruiting them to the staff. Things are bound to blow up. Now at the time of this post of these "friends" are no longer staff members after being either demoted or resigned."

While this is certainly controversial subject, on its own; it holds no stake in things relating to how people were promoted, all staff positions were earned and given out by the administration. The most capable members were promoted and they outperformed other candidates that were a possible promotions and even then they did a whole lot more than other potential candidates. The staff team as a whole, yes all members of the staff team (supports,mods,etc.) wanted these members promoted because they saw the work being put in and how well they were doing. You still seem to carry this personal stance to "expose" or try use logical fallacies to argue your points because you were demoted multiple times and removed from communities these members looked after. 

The fact that you even contradict yourself by saying, "It should be determined on what he or she has done in THIS COMMUNITY." is quite funny because all of those staff promotions have been out of effort and work put in (merit), and not from previous relations. Also, from first hand experience this does not always get applied. Not to the members you are targeting it at, but to others ironically enough. Which makes this whole part of the post laughable at best. 

Even your statements about my demotion are incorrect, and you seem to have that stance of my previous position too. I wouldn't have held on as long as I did if I really was that inactive, on both places. To shine some light on the issue for passerby's - I went 'inactive' in the sense that management found that I was not punishing people enough, which is true. However, I am not for punishing people for no reason and if other moderators have already done a check and cleared areas there is little for me to do. I provided input and advice to my fellow team via Discord and was available if they ever needed anything; I doubt anybody can say otherwise (other than maybe the wonderful CM, because ever since the departures he's been fairly on his toes and said some dumb shit about the situation).   

 

Rest of your topic is well, for once quite accurate. And quite the reason that a lot of the people left the staff team and focusing their time into more productive or better things. 

Now for my own exert since I can't be bothered making an actual thread.

20 hours ago, Sassafras said:

I feel like the only time I see Erza is when he's yelling about OSRS donations.

Quite funny, because before (a good 2 weeks back) this is one of the main things that struck me as well. I don't really want to slander anyone, but since I'm in the process of making this post anyways might as well provide some input. Erza's yelling of this, quite often at that (every 30mins) got aggravating to me, as well as others; however, it is a touchy subject to bring up since you don't want to call someone out like that. Glad to know I'm not the only one who felt this way though. 

Internally there was quite a mismatch and a lot of lack of organization within the team. Rules that should not have been changed got changed, then 24h later they got changed again, 3 days later edited again, and so on. One can get the idea of it. You have a member of the current administration who says dumb stuff like, "logging punishment logs takes too much effort" (No, this is not a joke; someone on the current administration team actually said this 1:1).  Staff meetings were unproductive at best, and mainly focused on suggestions (not an issue in itself; other than the fact that dev time is tied up and these things won't be seen for the next month+) or things that have already been said and everyone already knows (e.g. x person is community manager, is in charge of staff). There was a general lack of functionality (not ingame, but website wise) for staff to make use of their functions these later on ended up being added, but way too late as by the time of implementation people have already moved on. 

I could go on about other issues, but think I'll round up here.

 

I also agree with you that @Krisis a great developer, the only sad thing about this is that he is carrying a lot of weight. For the community that translates to, you'll get the wonderful updates you deserve but you need to give him time. Sadly, a lot of people do get bored when they max out and PvM the same NPCs for a month at a time. Hopefully, this page is turned in the near future with the completion of raids allowing him to focus on the next big task at hand. ToB, Inferno, the new Crystal expansion, Hydra - there are plenty of tasks to pick from. I wish him the best of luck and hope he can continue developing great content. 

 

 

Post ended being long as fuck again. 

TLDR; Ironically enough, the subject of "positions should be earned" is being applied in most cases, in the cases it is not - it is members that are not targeted by this post. Community management and staff management for that matter, are not great. A lot of internal issues that pushed for people to leave. Kris doing a great job working on content, and hopefully people can see more end-game content soon. 

Edited by Python
Edit for TLDR.
  • Like 3
  • Dislike 1

Share this post


Link to post
Share on other sites
6 hours ago, Python said:

Quite funny, because before (a good 2 weeks back) this is one of the main things that struck me as well. I don't really want to slander anyone, but since I'm in the process of making this post anyways might as well provide some input. Erza's yelling of this, quite often at that (every 30mins) got aggravating to me, as well as others; however, it is a touchy subject to bring up since you don't want to call someone out like that. Glad to know I'm not the only one who felt this way though. 

 

On 7/31/2019 at 5:18 PM, Sassafras said:

I agree, I feel like the only time I see Erza is when he's yelling about OSRS donations. I'd take that with a bit of salt however as I'm not too active in-game.

 

It was my job as well as Jop's to make others aware that we are accepting osrs donations. I try not to spam it too much and even if I did, no one actually complained to me about it but I will cut back on the yelling of donations and focus more on the assistance of players by directing them to our clan chat or reminding players to vote/setup 2fa - which I usually do quite often alongside other staff members.

You also have to understand that I am also a Website Developer/Forum Developer so there is a portion of my time dealing with website/forum related issues as well that I am not always on my main account, Erza. A good 60% of my day I spend on my alt account enjoying the server.

In light of this thread - I have taken a good portion of feedback regarding events and have applied them to myself/our staff team to run. You can look forward to seeing a lot of events during the weekend, every weekend.

In regards to Moderators, miscommunication and the changing of rules - we had a rough patch where people were changing their minds or trying to dictate how something should be run. Eventually we came to a consensus and things were set in motion. This time has passed and, personally, shouldn't have even been brought up. This was almost 3 weeks ago. Not every team is perfect and ours is by far not even close to that word.

On 7/30/2019 at 9:42 AM, Pixels said:

The reason i'm pointing it on them is because you guys are the ones who appointed these staff members. How did this happen? Weak screening/application process. When you have one member in the mid administration bringing in "friends" from his clan and recruiting them to the staff. Things are bound to blow up.

I'd like to briefly touch on this topic as it's very misleading and I think you misunderstood how everything worked/how everything still works. These "friends" that you are mentioning were already apart of the staff team pretty much the same day that I was brought on to the staff team. When these members were brought onto the team, we didn't take into account "Oh they're friends with this and this person." No. We looked at general activity, productivity within the clan chat/outside of the clan chat and overall attitude towards players. Every member passed this screening and was brought on happily. There were very few issues, if any at all, with these members, very minuscule, not even worth mentioning or remembering - they were great staff members who did their job and left for their own reasons. No bad blood, no hard feelings. 

Thank you for the honest feedback.

  • Like 5

Share this post


Link to post
Share on other sites

22% Actual Feedback

78% Crying about staff members who blacklisted you from applying to Zenyte

 

Classic Jedzio. The current staff team is fine and will do well into the future.

  • Like 2
  • Dislike 2

Share this post


Link to post
Share on other sites
Posted (edited)
8 hours ago, Nos said:

22% Actual Feedback

78% Crying about staff members who blacklisted you from applying to Zenyte

 

Classic Jedzio. The current staff team is fine and will do well into the future.

Apparently you can see how those friends who are now exstaff and blacklisted pixels stick together in this thread to avoid the topic how some of those promotions really happened, lol. Sad. No need to come here flamebait if you don't have anything constructive to say or can't take constructive criticism. (Also fixing your math, it was 32.8% of feedback being "crying about staff who blacklisted" and 67.2% of "actual feedback" according to your grouping. Classic Nos bad at math)

Nonetheless.
@Erza Small suggestion. I'm not sure if

'You can donate OSRS gp, contact Jop or Erza IG on Discord'

is in those blue 'Did you know' messages that are broadcasted in chats every once in a while but if they are not maybe they should so you don't have to do it? 🙂 
To be honest it's true it sometimes felt like could see you only saying that line in yell but now it's changing which is good to see 🙂

And big thanks to staff team listening feedback and now pushing out more events. Keep it up and don't overdo it at start to burn out soon!

Edited by Laura
  • Like 1

Share this post


Link to post
Share on other sites
Posted (edited)
11 hours ago, Erza said:

 

 

It was my job as well as Jop's to make others aware that we are accepting osrs donations. I try not to spam it too much and even if I did, no one actually complained to me about it but I will cut back on the yelling of donations and focus more on the assistance of players by directing them to our clan chat or reminding players to vote/setup 2fa - which I usually do quite often alongside other staff members.

You also have to understand that I am also a Website Developer/Forum Developer so there is a portion of my time dealing with website/forum related issues as well that I am not always on my main account, Erza. A good 60% of my day I spend on my alt account enjoying the server.

In light of this thread - I have taken a good portion of feedback regarding events and have applied them to myself/our staff team to run. You can look forward to seeing a lot of events during the weekend, every weekend.

In regards to Moderators, miscommunication and the changing of rules - we had a rough patch where people were changing their minds or trying to dictate how something should be run. Eventually we came to a consensus and things were set in motion. This time has passed and, personally, shouldn't have even been brought up. This was almost 3 weeks ago. Not every team is perfect and ours is by far not even close to that word.

I'd like to briefly touch on this topic as it's very misleading and I think you misunderstood how everything worked/how everything still works. These "friends" that you are mentioning were already apart of the staff team pretty much the same day that I was brought on to the staff team. When these members were brought onto the team, we didn't take into account "Oh they're friends with this and this person." No. We looked at general activity, productivity within the clan chat/outside of the clan chat and overall attitude towards players. Every member passed this screening and was brought on happily. There were very few issues, if any at all, with these members, very minuscule, not even worth mentioning or remembering - they were great staff members who did their job and left for their own reasons. No bad blood, no hard feelings. 

Thank you for the honest feedback.

They were not "picked".. They were referred to.. Stop with the smoke screens already.. It's over anyways. Their leader got the boot. Funny enough only person left from all this was Nos and he also resigned. .Go figure.. Everyone else got demoted or resigned. It's not rocket science. MULTIPLE PEOPLE said the same thing I did in this thread. Only difference is I honestly don't give a single fuck about what others think of me so I'm the only one with the balls to post about it. Yes they might have "been active" but the only reason they were even looked at was because they were referred by Python and anyone else in that toxic clan. So much that even @Panda had to step in and stop it becauce he wasn't noticing the patterns. So again, why the need to have people actually apply. But regardless this is a dead issue and I'm sure it won't happen again. Just wanted to give another 2 cents on the matter since Python got his clan to make this thread look likes it about me not being picked instead about him influencing promotions.

Edited by Pixels
  • Dislike 1

Share this post


Link to post
Share on other sites

You are right, this is a dead issue and the thread should be locked because it has turned into a medium for unproductive arguing. Im not sure why I was tagged also

  • Like 2

Share this post


Link to post
Share on other sites

As others have said, this thread has deviated from its initial purpose.

We've taken the feedback onboard, as a team, and we're beginning to put your suggestions into action. Starting tonight, with our Friday Frenzy.

Topic locked.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...